Reference

How hakata138 Handles Your Personal Information

When you open an account with us, you share personal and payment details — and we take that seriously.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to request data accessCookie and device settings explainedDirect contact for privacy requests

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What This Privacy Policy Covers

hakata138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all personal information collected when you register, log in, deposit, withdraw, or contact support through hakata138. That includes your name, contact details, and payment identifiers connected to your DANA, OVO, or GoPay wallet. We collect this data to verify your identity, process

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transactions, and keep your account secure. We do not sell your personal data to third parties for marketing. Data shared with payment processors — including the e-wallet networks you use to fund your account — is limited to what those services need to complete your transaction.
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Your account information is stored on secured servers with access controls. Retention periods follow applicable regulations in the regions where this service is available; data that is no longer required for account operation or compliance is deleted or anonymised. Use of this platform is subject to
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eligibility under local law, and availability depends on whether access is permitted in your region. If you are accessing from Semarang or anywhere else in Indonesia, the same policy applies — your wallet details and account history are handled the same way regardless of which local
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payment method you use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

Account Security and Login Data

Your login credentials are hashed before storage. We do not store your password in plain text. When you access your account on a new device, an OTP verification step adds a second check before the session opens.

Cookie and Device Behaviour

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track page-level behaviour in aggregate, not individually. You can manage these in your browser settings at any time.

Payment Data Retention

Transaction records connected to DANA, OVO, and GoPay deposits and withdrawals are retained for the period required under applicable financial regulations. We do not store your full wallet PIN or account password from those services.

Requesting Data Changes

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion of data no longer needed for your account. Verified requests are processed in line with applicable local regulation timelines.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Privacy Request Send your data access, correction, or deletion request to our privacy team by email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — linked to your account so we can verify your identity quickly.

Live Chat Support Open the live chat window from any page in the lobby. Our support team handles privacy queries alongside account and payment questions. Identify your request as a privacy matter at the start of the chat so it goes to the right team.

Account Settings Panel Some data preferences — including marketing communications and cookie consent — can be updated directly inside your account settings without needing to contact support. Log in, go to settings, and look for the privacy section.

Common Questions About Your Privacy at hakata138

These are the questions we hear most often from people who want to understand how their data is handled. If something here does not cover your situation, reach out through live chat or email and our team will respond directly.

We collect your name, email address, contact number, and the payment details you provide — including which e-wallet service you link. This information is used to verify your identity and process deposits and withdrawals.

Payment details are shared only with the payment processor handling your transaction. We do not pass your wallet identifiers to advertisers, data brokers, or unrelated third parties under any circumstances.

Send a data access request to our privacy email with your registered account name and the wallet type linked to your account. We will verify your identity before sending any account data back to you.

Yes. You can request deletion of personal data that is no longer needed for account operation. Some records may be retained for the period required under financial or legal regulations before full deletion is possible.

We use session, functional, and analytics cookies. Session and functional cookies are needed for the lobby to work correctly. Analytics cookies can be blocked via your browser settings without affecting your account access.

Yes. Whether your account is funded through DANA, OVO, or GoPay, the same data handling and retention rules apply. The wallet type does not change how your personal information is stored or protected.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoTangerang Mega Prize

How hakata138 Handles Your Personal Information

How We Protect and Manage Your Information

Account Security and Login Data

Cookie and Device Behaviour

Payment Data Retention

Requesting Data Changes

How to Reach Us About Your Data

Common Questions About Your Privacy at hakata138

01 What personal data does hakata138 collect when I register?

02 Does hakata138 share my DANA or OVO payment details with anyone?

03 How do I request a copy of the data hakata138 holds on my account?

04 Can I ask hakata138 to delete my personal data?

05 How does hakata138 handle cookies, and can I turn them off?

06 Is my data handled the same way regardless of which local payment method I use?

Privacy Policy

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